About The Albany
The Albany is a 3-star Inn located in Guildford that features a restaurant, a bar and a central location close to the centre of town.
Guest rooms feature a mini refrigerator, coffee and tea facilities, a private bathroom and a hair dryer.
Complimentary Wi-Fi is available in all public areas of the property and in the guest rooms.
The restaurant serves breakfast, lunch and dinner each day and the Gastropub features a wide variety of fresh homemade dishes and fine wine.
The Albany is located close to Guildford Guildhall, Loseley House, Guildford Castle and Guildford House Gallery.
Positive Reviews
positive:
Staff are Friendly and Knowledgeable.
The staff at The Albany are friendly, welcoming and helpful. Nothing is too much for them, guests are escorted to their rooms upon check-in, issues are taken care of quickly and efficiently, staff is attentive to the individual needs of guests and they are very knowledgeable about the area and what it has to offer.
positive:
Large, Modern Guest Rooms.
The rooms at this hotel are quite spacious with modern and tasteful decor and furnishings. Guests reported that the bathrooms are luxurious with excellent showers, the beds are comfortable and there are lots of extra comfort amenities.
positive:
Hearty Meals with Lots to Choose From.
Guests reported that the meals served at the restaurant are generous and there's lots of fresh, expertly-prepared items to choose from and the service is quick and friendly.
Negative Reviews
negative:
There is a lot of Noise Around the Hotel.
Guests reported that there is a lot of noise around the hotel and in the rooms coming from several sources including leaky faucets, loud mini-fridges, pipes and heating systems and drunken people shouting and walking loudly late into the night.
negative:
Guest Rooms are in Need of Some Care.
Guests reported issues with the rooms including Wi-Fi that doesn't work, uncomfortable beds, dirty floors, condensation in the windows, tattered furnishings, missing amenities, broken light fixtures, a lack of power outlets, no water pressure in the shower, broken blinds and a cold air temperature due to faulty heating.
negative:
Staff are Sometimes Non-Existent.
Some guests reported that the staff is not always around and it's hard to find anyone when needed. Also reported was no staff available when checking out, pub staff who would rather talk to local patrons than serve guests, complaints that are ignored and issues that go unresolved.