Premier Inn Exeter (M5 J29) hotel (Exeter, United Kingdom)

Rooms at the Premier Inn Exeter M5 Jct29 certainly seem to impress. Guests describe them as clean and spacious with stylish decor and an excellent choice of amenities. Similarly positive comments are often made about the bathrooms.

Staff at the hotel seem to go out of their way to offer a good standard of customer service. The warm welcome comes complete with smooth check-in and room allocation, while the on-going service is friendly and attentive.

Aside from the fact that guests often feel they had little choice but to upgrade to the premium Wi-Fi service, they tend to feel that the hotel offers good value for money. The nightly rates are budget-friendly. Plus, there’s free parking and the food is reasonably priced.

Guests who booked a twin room at this hotel were disappointed to find that they were offered a double bed and a sofa bed. Unsurprisingly, the sofa beds hardly offer the same level of comfort as a proper bed and are a big let down after a long drive.

Reviews indicate that the service in the restaurant is not up to the same standard as in the hotel itself. It’s not always the case that the staff are rude or inefficient but rather that there often aren't enough staff to keep things running as smoothly as guests anticipate.

Although the hotel offers free Wi-Fi access, a number of guests found the service frustratingly slow. The premium service offers a more consistent and faster connection but it’s rather frustrating to have to pay for this.