Hotel Sonesta ES Suites Chicago - Schaumburg (Schaumburg, USA)

Many guests appreciate the complimentary breakfast and say that there is always plenty to choose from, including scrambled eggs, sausages, pastries, and juice. Others comment that the breakfast room is large, and note that the waiters are friendly and attentive.

Most guests like that the hotel is located minutes from Whole Foods and Woodfield Mall, and that many restaurants and grocery shops are easily accessible. Others mention that the airport and downtown Chicago are just a short drive away.

Many guests comment that the hotel rooms are beautifully decorated, and are quick to point out that there is a fully-equipped kitchenette available in all rooms. Others like that a living room with couches, walk-in-closet, and a large bedroom is provided for guests.

Several guests report that the Wi-Fi in hotel rooms is slow and disconnects often, noting that Internet access is only available in some public areas. Others mention that Wi-Fi in the lobby and in the breakfast room is not reliable and say the signal is weak.

Some guests feel that the housekeeping service could use more training, and comment that towels are not replaced daily. Others say that the maid service only cleans the rooms once or twice a week.

Several guests cite that there is a distinctive smell of cigarettes in some of the non-smoking rooms, as well as burn marks on chairs and carpets. Others mention that the hotel lobby and the business room area also smell of cigarette smoke.