Hotel Residence Inn by Marriott Portsmouth (Portsmouth, USA)

The front desk staff receive rave reviews for their hospitable and professional customer service. Guests often comment that every team member they meet during their stay, from housekeeping to management, offers a cheerful greeting and genuine smile.

Guests often describe the rooms as sparkling clean, and spacious, with well equipped kitchens and comfortable beds. The hotel offers a shuttle to the nearby airport, and guests note that the shuttle will also provide a lift into downtown Portsmouth by request, as it is a short trip. Guests also find that this hotel is a good base for visiting the area beaches and Kittery Outlets.

Guests generally enjoy waking up to the complimentary breakfast buffet, noting that there are plenty of hot and cold options and that the cheerful wait staff work diligently to keep supply in step with demand. The hotel also offers a generous evening reception three nights a week, and guests widely agree that there are many good restaurants nearby in downtown Portsmouth.

Guests generally agree that despite the best efforts from housekeeping and maintenance, the rooms are beginning to look a little tired or dated. Several note that replacing the kitchen cabinetry would go a long way toward making the rooms feel more modern.

Several guests have reported a musty or "old" smell in the rooms, or detected cigarette odor though the hotel is entirely smoke-free. The hotel is also pet friendly, which turned off a few pet unfriendly guests.

Though the staff have received many positive reviews, a few guests reported indifferent customer service at the front desk. A few others had housekeeping oversights to report.