Hotel Red Roof Inn Santa Ana (Santa Ana, USA)

Rooms in the hotel are maintained and kept clean. Housekeeping is pretty regular in their duties, which keeps the rooms presentable. Plus, the rooms are spacious and there is plenty of room to move around without being crammed up.

Guests were highly impressed with the customer service and hospitality extended by the staff at the hotel. They said that the staff greeted them with a warm welcome and gave them a homely feel. Plus, the staff was very helpful and were available whenever their assistance was required. Guests also said that the staff was cordial and polite.

Red Roof Inn Santa Ana is a budget property that offers relaxed accommodations for a short stay say guests, prices of which are therefore very reasonable. Guests said that the hotel was providing decent facilities at a low price, that too in a convenient location. It was thus preferred by budget travelers.

The hotel does not provide breakfast to the guests, which was considered a big downside. Guests said that hotels that offer breakfast on-site (even though for a fee) are preferred because its convenient to have food and then start the day for work.

Guests mentioned about a few things which required immediate attention of the hotel management. They said that the carpets were filthy, sheets and curtains had cigarette burns on them and the air-conditioner was making too much noise. Even the towels provided were dirty.

Internet connectivity in the hotel was very poor and intermittent. Functioning of Wi-Fi was so slow that guests faced a serious issue while communicating.