Hotel Plaza Kokai Cancún (Cancun, Mexico)

Guests like that the staff is warm and welcoming, and add that the staff is accommodating to requests like late check-in and room transfers. Others say that the staff is pleasant to talk to, and comment that they often go out of the way to ensure that guests have everything they need.

Many guests appreciate that the rooms are clean, with plenty of space to move around, and add that the furnishings are well-appointed. Others say that the beds are large and comfortable, while some add that the pillows and beddings are soft and clean.

Several guests comment that the hotel facilities, like the lift and pool, are well-maintained and clean. Others appreciate the views from the rooftop terrace, and add that the hammocks in the garden are a nice addition.

Guests find that the property is far from area attractions, and note that a car is needed to get around. Others point out that a bus station is nearby, and add that shuttle services are arranged at the front desk.

A few guests say that the restaurant's menu is limited, and add that a few international dishes should be considered. Others comment that the food is bland and repetitive, and note that it is of average quality at best.

A handful of guests note that the weekend entertainment gets loud and often last until late at night, while some say that the noise from the other rooms and the surrounding area is heard through thin walls. Others suggest booking rooms towards the back, and add that light sleepers should pack a pair of ear plugs.