Hotel Marhaba Beach (Sousse, Tunisia)

Some guests were happy to find a good variety of food options in the restaurant and, for the price, found dining in the hotel to be a positive experience. Even the surrounding dining options are thought to be good given the quantity of food for very good price.

While some guests found the staff’s service to be below average, most guests were happy with their treatment while staying there. They are described as very positive towards a guest’s request and the animation team is described as fun. Guests felt looked after and were not left bored.

Most guests felt the hotel catered to them in a positive manner so that they were not left wondering what to do next. There are pools, bars, animation, music, family-friendly activities, and nearby beaches. Guests found the hotel to do a good job of keeping the guest active.

Some guests thought the hotel’s staff members could make use of a customer service course and smile a bit more often. There were various particular experiences with sections of the hotel like reception, bar, restaurant, gym, and pool attendant. Most seemed miserable and very strict with their rules.

The hotel was built decades ago and it seems to show and affect some guests who expected a modern hotel. Some of the rooms had furnishings with stains and television was from decades ago and tired décor. It is described as old and not maintained well.

Most guests agreed the Internet connection in their rooms was practically non-existent and did not work at all. Even the lobby area was found to not have a decent connection. Most guests expected the Internet to be running smoothly and instead found it to be the opposite.