Hotel Isabel (Mexico City, Mexico)

Many satisfied reviewers said that this hotel possessed a charm all its own. Travellers appreciated the unique local decorations, the history of the building, and the simple yet comfortable furnishing in each room.

Guests were very happy about the location of this hotel. Those that preferred to spend their days walking through the city centre woke up right in the thick of it. Meanwhile, local public transit links made it very easy to reach destinations throughout the city.

Positive reviews frequently mention the warm and welcoming attitude of this hotel's staff. Guests felt right at home thanks to the efforts of the reception crew, and those requiring travel assistance found that the bilingual employees were more than happy to help.

Many guests, even those who gave this hotel stellar ratings, had complaints about the Wi-Fi. Travellers who needed to research destinations or communicate with those back home had trouble finding a consistent and reliable connexion.

While disappointed guests conceded that this hotel has charm, many would have liked to see infrastructure issues addressed by management. Many reported bad experiences with the elevator, and people also pointed out that their rooms could have used an update.

Guests frequently reported that their rooms were not furnished well. Many complained about the poor quality of the beds, which did not offer much support. Similarly, travellers often said that their rooms did not have drinking water, which was an inconvenience for those on the fifth floor.