Hotel Hilton Garden Inn Sacramento/South Natomas (Sacramento, USA)

Reviews indicate that guests find this hotel is clean and comfortable, as well as being well maintained, throughout. There are very occasional exceptions when guests have encountered minor issues but, on the whole, both rooms and public areas attract similarly positive feedback.

The plus point about this hotel for many guests has been the proximity of Sacramento International Airport. Plus, those guests who were driving in found the hotel was easily accessible from the I-5 and offered ample parking.

The standard of service offered at this hotel consistently impresses guests, with many describing the staff as friendly and welcoming. The staff seems approachable and those guests who had any concerns typically found these were handled professionally.

While the accommodation here is frequently described as clean, guests have encountered occasional disappointments in this area. These disappointments are typically minor such as towels not being replaced but a number of guests do report that their room was missed out completely.

Although the standard of service here typically attracts positive feedback, reviews indicate that the front desk staff occasionally slip up. Overbooking is reported, as well as some instances of staff directing guests to rooms that had not been prepared.

Since this is pitched as an airport hotel, guests have been surprised and disappointed to find that the shuttle service is not available 24 hours. The limited operating hours have left a number of guests needing to make alternative arrangements.