About Extended Stay America Suites - Rochester - Henrietta
Located off the Genesee Expressway in the southern outskirts of Rochester, New York state, Extended Stay America Suites - Rochester - Henrietta offers discount chain lodgings optimized for extended stays. This modern low-rise property just 15 minutes’ drive from downtown offers free parking and free Wi-Fi throughout.
Colourful, smartly-decorated rooms feature fully-equipped kitchens, air-conditioning, en suite bathrooms, free local calls, flat-screen cable TVs and desks. Accessible rooms are available.
Amenities comprise a launderette, 24-hour reception, lift and vending machines. Free weekly housekeeping is provided. Kids can stay free and pets are allowed.
A complimentary grab-and-go breakfast is available. Eateries located within one mile include diners and coffee shops plus fast food, bar-grill, Korean and steakhouse restaurants.
Situated three miles from Rochester Institute of Technology and two miles from Marketplace Mall, Extended Stay America Suites - Rochester - Henrietta is about 20 minutes’ drive from the Seabreeze Amusement Park on the shores of Lake Ontario. Greater Rochester International Airport is about ten minutes’ drive away.
Positive Reviews
positive:
Convenient location off the freeway
Drivers welcomed the proximity of Interstate 390 as it made it quick and easy to reach downtown Rochester as well as universities, industrial areas, golf courses, shopping malls, amusement parks and the airport. Additionally, there was handy free parking. Guests welcomed the way there were bus stops, filling stations and lots of places to eat in the vicinity.
positive:
Clean and smart rooms with well-equipped kitchens
It appealed to guests on extended stays that each room came with a well-equipped kitchenette where they could prepare simple meals. The rooms reportedly weren't the height of luxury but were clean, well-appointed and spacious. The comfy beds and flat-screen TVs proved to be popular features. Those prioritizing affordability frequently mentioned that they got good value for money thanks to the usually inexpensive room rates for the region.
positive:
Upbeat about customer care
Reviewers appreciated the good customer service provided by pleasant and helpful members of staff, who also made check-in swift and painless. Those travelling with their four-legged friends were delighted with the pet-friendly policy.
Negative Reviews
negative:
Minor maintenance and cleanliness issues
For some guests, minor maintenance and cleanliness problems were a setback in certain rooms. These included stale smoky odours, insufficiently cleaned bedroom floors and missing kitchen utensils. Several critics were disappointed that the free housekeeping was provided only once a week.
negative:
Breakfast attracted some criticism
The simple free breakfast appealed to many guests. However, several critics felt the food choice was minimal. Latecomers sometimes reported that certain items which had run out weren't replenished.
negative:
Free Wi-Fi divided opinion
Even though the availability of a free Wi-Fi network was a plus for reviewers, some critics claimed their experience of the service left something to be desired. It was occasionally claimed that the network was slow and unstable from time to time.