Holiday Inn Express Pittsburgh West - Greentree, an IHG Hotel (Pittsburgh, USA)

While there is little within walking distance of the hotel, the shuttle service seems like it is so good that you may not notice. The shuttle offers transportation to local restaurants and tourist destinations, as well as to and from Pittsburgh International Airport. Guests report that the service is not only free but also reliable.

Guests are impressed by the quality of the rooms and suites, often describing the accommodation as offering modern decor, comfortable furnishings, and sufficient space to spread out. Other highlights include efficient A/C with temperature control and reliable Wi-Fi access.

Good, hot, and fresh are all words used by guests to describe the free breakfast at the hotel, so it seems like a great start to your day is on the cards. Guests also comment that the breakfast staff is very nice and do a fantastic job of keeping food available and the area clean and inviting.

Although many guests find the hotel rooms clean, complaints do crop up about the housekeeping service. Reported issues include roughly made beds, no toiletries, and an insufficient number of towels. To be fair, such reports are infrequent.

Although some of the staff at the Holiday Inn Express & Suites Pittsburgh West - Greentree offer a great service, it doesn't seem like that description can be applied to all members of the staffing team. Some guests found the staff offered fairly bland service - not rude but not overly friendly either. Others feel the attitude of some staff was indifferent.

The pool area and the fitness center seems to be well maintained but several guests did find these facilities were on the small side. This may not always be an issue but may present a problem during busier periods.