Holiday Inn Austin Midtown, an IHG Hotel (Austin, USA)

Guests have been very pleased with the service received at this hotel. Staff were friendly, knowledgeable and attentive. Guests were very appreciative of little things like staff remembering their name and opening the door for them which all added to an overall pleasurable experience.

This hotel caters very well for business orientated travelers by way of the business center and event facilities. Many guests staying at this hotel for business were pleased with not only the business-related amenities but the leisure facilities such as the pool and fitness center as well. Guests need not leave the hotel to find an escape and relax in a tranquil environment.

Guests have been more than satisfied with the on-site dining available at this hotel. Not only is the food but the service offered is fantastic as well. Guests remember the names of bartenders and waitresses which speaks for itself insofar as service is concerned.

Guests have not complained that this hotel is unbearably loud. However, some reviews indicate that when staying at this hotel, the neighboring guests can't be ignored. The noises travel through the hallways and into rooms. This did not detract from the experience but was evident in guest reviews.

Guests have complained that this hotel made small errors that all added up. Examples mentioned have been guests directed to the wrong rooms, rooms sometimes not made up before arrival of new guests and certain requests not fulfilled upon initial instruction.

Guests have complained about dirty rooms and irregular housekeeping visits. Beds are not always made and the rooms just don't have world-class cleanliness. This however could be avoided by housekeeping doing a deeper cleanse of rooms while guests aren't present.