De Alturas Resort (Candolim, India)

De Alturas did come in for a good amount of criticism, but certainly not for its location. Though it is a bit inland from the beach it is not a long walk, and guests liked that they could stroll to what was, after all, the reason for their visit to Goa in just a few minutes.

Going by what the guests say, it seems that the bed buyer at De Alturas has achieved what few others in the hotel business have by selecting a mattress with very broad appeal.

Most guests who mentioned the food really liked it, especially the offerings at breakfast. While there are a number of cuisines available, the Indian food seemed to be the best rated.

Pretty much all guests who brought up the question of value felt they received very poor value for money. In their minds the hotel does not come anywhere close to meeting its star rating, and the room rates are too high.

While most hotels receive at least one or two negative reviews concerning cleanliness, De Alturas received a great deal more than this. Guests speak of foul smelling rooms, possibly indicating a building-wide plumbing issue, but more than this they simply stated outright that their rooms were not cleaned to any sort of reasonable standard at the time they checked in.

While there were some contrary opinions, the majority of guests did not think highly of the staff or their level of professionalism. Numerous guests speak of staff making light of, or simply ignoring, the issues that they had raised with them. It is fair to say that the majority found the staff to be unhelpful and unprofessional.