Hotel Sheraton Brooklyn New York (Brooklyn, USA)

Guests love falling into blissful slumber in a Sheraton Sweet Sleeper bed. Reviewers rate the high quality of the mattresses, crisp bed linen and comfy pillows. After a day in one of the most hectic cities on earth, travelers enjoyed putting their feet up and ordering room service.

Spa bath tubs and stall showers leave guests feeling refreshed and pampered. The hotel's spotlessly clean, upscale bathrooms impress travelers, who also love the complimentary Bliss Spa bathing products, fluffy robes and slippers (available on request) and lighted vanity mirror.

The hotel's location is praised by many guests, who found it convenient for reaching all points of interest in Brooklyn and Lower Manhattan. With four subway stations within walking distance, travelers can get around hassle-free. Local services include some nice restaurants, cafes and shops.

Noisy air-conditioning units keep some light sleepers awake at night, while other travelers complain of non-functioning AC units. During summer months, the latter issue has been a real source of discomfort for some.

During peak times, badly organized check-in and check-out procedures can frustrate guests. Mistakes with bills and over-charging also annoyed some. A small number of travelers mentioned staff-under-pressure with a can't-do attitude. Some guests are disappointed that certain room requests are ignored.

For some, the hotel's pool is a little on the small side. Others are put off by the amount of chlorine in the water, while some note that the facilities are not open as long as they ought to be. The poolside guard can detract from guests' privacy.